We pride ourselves in this matter as we know first hand how it feels to be talked down to, or even when someone starts talking way too technical to try and confuse you.
That is not how we operate. We keep things simple and explain things simply. When you need answers we give you what you need because we know everyone deserves good customer service without all the extra excuses.
We pride ourselves on getting things done right the first time. Our service call average is 1.1 trips per incident. Next to our competitors who are closer to 3 trips per incident.
There’s a reason for this. Most companies become too big and do not know how to stay organized. We made sure that we tackled this issue early on in our company and put steps in place to make sure all of our office and field techs are well prepared with all the information they need. Communication is Key!